Privacy Policy

Consumer Privacy Policy

Protecting your privacy is important to Thorntons. We value the trust you have placed in us, and your continued confidence is important to us. As you review our pledge, please remember that: We make safeguarding the information we gather about you a priority.
 
We maintain security practices to keep personal information about you safe. We do not sell or share customer information with unrelated companies so that they can market their products to you. When we believe that an unrelated company offers products or services that would be of interest to you, we may communicate to you about them. These companies will not learn about your relationship with us unless you respond to their offer. When it comes to privacy, we believe that you have the right to make meaningful choices. If you tell us not to do so, we will not call, or send direct mail to you, for additional products or services. We will provide you with helpful information about privacy and information security.
 
 

Online Privacy and Security

Thorntons pledges to protect your privacy online by adhering to the practices described below.
 
Using Information to Help You
Using Information to Help Us
Email
Security of Online Sessions
Preventing Identity Theft
Links to External Sites
 

Using Information to Help You

To safeguard your information online, we will need to collect or remember information about you from time to time. During registration, we will ask you to provide us with a Personal ID and Password. This ensures that when you interact online with us, it will always be safe and secure.
 
Thorntons sites use temporary session "cookies" to assist us in securing your online activities and enhance the performance of the site. We examine group activity and do not watch individual browsing patterns. In addition, Thorntons sites use persistent cookies to personalize your banking visit and to analyze visitor trends. For example, personalizing your visit allows you to see unique products and services developed especially for your state of residence. We also analyze our visitor trends to help us understand how our customers are using our Web site. This enables us to build a more user-friendly experience. While your browser may allow you to "reject" cookies, our Web site requires that you accept all cookies in order for the Web site features and security mechanisms to function fully.
 

Using Information to Help Us

Occasionally, you may encounter banner ads for Thorntons products and services on other Internet sites. We may use third party ad serving companies to distribute our ads on sites where we've paid to advertise. When you click on a Thorntons banner, it will take you to our site where the advertised product or service is found. Sometimes these ads contain small graphics or tags in them. These tags capture information such as IP address, browser type and pages being viewed when a user clicks on an ad so we can track the effectiveness of our advertising. These tags do not capture personal information about you. The vendors we use to distribute our ads are prohibited from using any information collected except to track advertising effectiveness.
 

Email

We collect and keep the contents of email you send us in addition to your contact address and our response. This enables us to respond to your requests and questions. Email sent to us should be used for inquiries that are not sensitive or confidential as regular, non-encrypted Internet email (the email we use on most of the site) is not secure. If we need information beyond your name, address, email address and phone number, we will provide you with a secure email form. We will never request that you confirm your password or other sensitive information via email.
 
We will ask for an email address when you set up a new account or service with us. We may use this address to communicate with you regarding our products and services. You will, however, have the option to "opt out" of receiving any marketing materials.
 

Security of Online Sessions

We are committed to protecting the confidentiality of your information and online transactions. We use the highest industry standard for online security -- Secure Sockets Layer (SSL) encryption -- to secure your online sessions. This process safeguards your banking session from intruders.
 

Preventing Identity Theft

Thorntons is dedicated to protecting your personal information. Strict policies and procedures have been implemented to ensure that your personal information is kept confidential. Only authorized signers can access account information. Every effort is made to protect our customers from fraud. We will never initiate a request for sensitive information from you via email (ie. Password). If you receive an email that requests this type of sensitive information, you should be suspicious of it. We strongly suggest that you do not share your password with anyone, under any circumstances.
 

Links to External Sites

At times, we may provide links to sites outside the control of Thorntons to alert you to products, information and services offered by third parties. Provided links are meant to supplement Thorntons products, services or information or provide other information we believe may be of interest to you. Although we will only provide links to sites we believe are reputable, we do not make any representations concerning the linked sites' contents or availability. Please note that linked sites may have different privacy and information security policies than Thorntons. You should review each site's privacy and information security policies carefully before you enter confidential information onto the site.